Performance Management for improving Public service Delivery in Africa

Performance Management for improving Public service Delivery in Africa

Citizens are no longer solely interested in the administration of laws but they are rather concerned with the quality of services that are delivered and the outcomes of the service that accrue to them from governmental interventions. In line with global trends, governments are moving from endless debates to effective implementation and decisive action, holding public office bearers and public servants accountable. The process of reform in public sector management has highlighted the fundamental dilemma of upholding the government’s role as a promoter of change as well as of stability and consensus. Creating conditions in the public sector which promote a culture of continuous improvement, foster innovation and capitalise on individual and team performance have been an ongoing challenge that governments are confronted with.

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